Upon delivery of a product and service, SQIM provides the visibility, traceability and understanding of the expected life span and evolution of such product and service. Service management is a set of principles by which an organisation operates a business capability (product and/or service) and measures its contribution to business value and business value realisation. The service management life cycle (SMLC) seeks to have all communications run through a single channel to keep pace with the ever changing scope, level, and quantity of service/product needs in the organisation.
SQIM Value proposition is to provide a Business Performance Management Solution through the management of Key Performance Indicators. We enable IT to focus on growth opportunities, such as creating new products and services, as well as improving the effectiveness and performance of business processes.
By focusing on Business Performance Management the IT Enterprise will;
- Align strategy, processes, tools, skills and culture around corporate objectives
- Use KPIs to focus activities, assess/tune performance and model/modify processes
- Ensure teams and individuals have knowledge and tools to innovate quickly and consistently with corporate aims
- Make IT a proactive partner in driving change throughout your enterprise
- Ensure investments made in IT leads to increased business performance
SQIM has the ability to execute most type of investigations where digital evidence is involved. These methods had been utilised at major banks, insurance firms and mines, as well as smaller investigations including fraud, HR issues, etc. We can provide litigation support and expert witness services and or provide highly specialised legal expertise in any case involving electronic evidence.
ASG’s Performance Management solutions help you realize the true potential of the IT systems that power your enterprise. Now you can effectively monitor and manage your computing environment, from the supporting systems, applications, components, and platforms to the actual end-user, by implementing Business Service Management (BSM).
Storage Capacity Management
Sanxploit offers an unique solution regards effectively managing your EMC Clarions, ensuring that storage capacity meets current and future business requirements in a cost effective manner.
ASG’s Operations Management solutions make the most challenging environments easier to manage. Whether balancing workloads, performing capacity planning, scheduling resources, managing tape and other media, distributing reports, managing JCL, or satisfying other complex operational needs, ASG Operations Management solutions simplify the day-to-day and longer-range operational tasks for mainframe data centres and distributed environments.
Business Service Management
ASG’s Business Service Platform is a solution for companies that want to manage their underlying technology and ensure that their IT infrastructure enhances business performance. ASG’s BSP advances the concept of Business Service Management (BSM) software by using a sophisticated engine to collect information on IT assets and relates those assets to overall business services.
SQIM is strategically positioned to offer Service Lifecycle Management service, custom designed to meet its clients SLA, OLA and KPI requirements. Key SLCM phases are as follows:
- Define: Identify a business need and create a service to meet that need.
- Deliver: Make the service available to its target end-users.
- Monitor: Use relevant metrics to gauge performance.
- Support: Enable end users to get the greatest benefit from the service.
- Analyse: Watch for trends and problem areas.
- Optimize: Adjust as necessary.
SQIM will apply the 5 phases above to strategise a SLCM model and design a working service catalogue with defined SLA and OLA requirements. The service catalogue will consist of:
The service desk is the first point of call for all support. The Service Desk is a single point of contact (SPOC) for end-users who need help. Without this single point of contact an organization would face major losses in time spent on looking for ways to fix issues and get help.
Incident management baselines need to be in place to monitor performance and service quality accurately, and assist in handling incidents in line with SLA’s, reducing business impact of incidents by timely resolution. Effectively implementing an incident management process will improve aspects of service quality, allow for better staff utilization, leading to greater efficiency.
Change Management process is to ensure that standardised methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization.
Security management Security plan
Roles & responsibilities
Application & resource permissions
Confidentiality agreements for personnel
Service Level management
SLA & KPI’s
Setup a Service catalogue
Setup SLA’s and OLA’s
ASG’s Infrastructure Management solutions and ASG’s Business Service Platform (BSP) provide efficient, end-to-end event management for the components in your IT enterprise infrastructure. Designed for systems and network administrators and service desk personnel, these products monitor and resolve problems automatically and notify your IT staff that actions have been taken or need to be taken.